Erlangen tests chatbot on the website

This digital search assistant is available to citizens around the clock at https://chatbot.erlangen.de/ and uses artificial intelligence to provide information efficiently and easily.

The Erlangen chatbot works very simply: you enter your question in a dialog box. It doesn't matter whether you ask in German, English, Spanish or one of the 32 supported languages - the system understands and responds in multiple languages. It draws on all the freely available information on the city's website and presents it in the most understandable and natural language possible.

Citizens can rate the quality of the answers: a "thumbs up" or "thumbs down" is enough to give feedback. Answers that are deemed inadequate will be analysed and missing information will be added to the website, according to the responsible Office for Digitalization and Information Technology. The chatbot will be continuously improved on this basis during the test phase. As part of the test phase, it will initially be integrated as a tile on the homepage.

The City of Erlangen would like to point out that the chatbot cannot provide legally binding information or replace approval procedures.

(There is also a report in the city newspaper "Rathausplatz 1" - October 2024 issue)