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Service in the town hall and digitally

We are there for you - on site and digitally. You don't need an appointment for the citizen service on the first floor of the town hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration). By the way: For 20 years, the Citizens' Office has stood for a modern, citizen-oriented service.

Current waiting time for citizen service

You can also visit the welcome desk of the Foreigners' Registration Office on the 2nd floor without an appointment. Otherwise, you must always make an appointment before visiting the town hall. However, many matters can also be dealt with by telephone or online without a personal appointment. You can find an overview of on-site and online services in our service portal. Sometimes our offices and facilities have to close at short notice. In these cases, we will inform you in our service portal.

When you visit us: Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang"). Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.

News from the town hall

Municipal website now also in Arabic

An initial evaluation of usage shows that the new service has been well received. Content in Arabic was accessed more than 91,000 times within a month.

Warning triangle with fire department lettering and flashing light.

New fire station for Bruck

The purchase of the land on Bunsenstrasse marks the start of the Bruck volunteer fire department's journey towards a modern fire station for growing tasks. The new building is due to be completed by the end of 2027/beginning of 2028 and will ensure long-term operational capability in the district.

Process for new urban development concept

Under the motto "Thinking Erlangen forward", the city of Erlangen, together with the offices forward Planung und Forschung GmbH and berchtoldkrass space&options, is launching the process for a new urban development concept. This concept is to serve as a strategic basis for planning, projects and investments over the next 15 to 20 years.

Citizen service on the first floor of the town hall.

20 years of the Citizens' Office: Citizen service from a single source

For 20 years, the Citizens' Office has stood for a modern, citizen-oriented service. What began in July 2005 in the former premises of the savings bank in the town hall is now a central point of contact for many everyday concerns - efficient, friendly and increasingly digital.