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Services at City Hall and Online

We’re here for you— in person and online. You don’t need an appointment for the Citizen Services office on the ground floor of City Hall (applying for ID cards, change of address, driver’s license matters, criminal background checks, vehicle registration, resident parking permits, and parking permits for people with severe disabilities). You can book an appointment for certain services offered by the Citizen Services office.

Current wait times for the Citizen Service Center

You can also visit the Welcome Desk of the Immigration Office on the 2nd floor without an appointment. Otherwise, you must generally schedule an appointment before visiting City Hall. However, many matters can also be handled by phone or online. You can find in-person services, online services, and restrictions on our offerings on our service portal.

If you’re coming to see us: Access to City Hall is only possible through the main entrance on Rathausplatz. Access to City Hall from the east side (“rear entrance”) is restricted to city employees and delivery services. Dogs are generally not permitted. Exceptions are only made if bringing a dog is necessary for health or educational reasons (e.g., service or therapy dogs) or if the dog owner has been asked by the city to bring their dog to the office.

News from City Hall

31_climate_heating

New Building Modernization Act

What should you consider when replacing your heating system? The city’s energy advisory service recommends opting for sustainable technologies, such as heat pumps or connection to a district heating network, when replacing your heating system.

A street is heavily flooded; several cars are submerged in the water, and some people are wading through the floodwaters.

A heavy rain map is being created

Citizens are being called upon to get involved. Among other things, the goal is to minimize damage and enhance public safety.

A large, fallen tree lies across a park bench, lifting and damaging parts of the sidewalk and the bench itself; all around are green trees and a peaceful park setting.

Severe Weather: Over 200 Emergency Calls — Several Areas Still Closed

Cleanup efforts following the severe thunderstorm with strong gusts of wind on July 14 are still underway. Please observe the road closures.

People crossing a street.

Mobility, Traffic Safety, Construction Sites, Construction Projects, Traffic Trends

Traffic Count on July 22

Traffic counts form the basis for evaluating construction projects, but above all for upcoming planning efforts based on the results of the traffic development plan.

31_climate_heating

New Building Modernization Act

What should you consider when replacing your heating system? The city’s energy advisory service recommends opting for sustainable technologies, such as heat pumps or connection to a district heating network, when replacing your heating system.

A street is heavily flooded; several cars are submerged in the water, and some people are wading through the floodwaters.

A heavy rain map is being created

Citizens are being called upon to get involved. Among other things, the goal is to minimize damage and enhance public safety.

A large, fallen tree lies across a park bench, lifting and damaging parts of the sidewalk and the bench itself; all around are green trees and a peaceful park setting.

Severe Weather: Over 200 Emergency Calls — Several Areas Still Closed

Cleanup efforts following the severe thunderstorm with strong gusts of wind on July 14 are still underway. Please observe the road closures.

People crossing a street.

Mobility, Traffic Safety, Construction Sites, Construction Projects, Traffic Trends

Traffic Count on July 22

Traffic counts form the basis for evaluating construction projects, but above all for upcoming planning efforts based on the results of the traffic development plan.