You do not need to make an appointment during our opening hours. Depending on the service you require, you can take a number from the dispensing machine on the first floor of the Town Hall via the "Citizens' Services" or "Driver's License Matters" button (separate waiting area in front of rooms 21/22). You will be called to the relevant counter via a display in the waiting areas.

Please note:

• With the online waiting time display, you can leave the waiting area in the event of longer waiting times and track your waiting status on your smartphone, for example.
• Experience has shown that at the beginning of the month there is likely to be a higher volume of visitors and correspondingly longer waiting times. If your request is not urgent or does not have a deadline, we recommend that you come by later in the month.
• If the number of visitors is high, the Citizens' Service reserves the right to stop issuing numbers for the waiting area up to 120 minutes before closing time. In this case, please deal with your request on another day.

You can make an appointment online to exchange your driver's license. This service is also available here for issuing a new ID card or passport and for applying for a certificate of good conduct.

Online waiting time: