No separate appointment is required during our hours of operation. Depending on the service you need, please use the “Citizen Services” or “Driver’s License Services” button (separate waiting area in front of Rooms 21/22) to take a number from the ticket machine on the ground floor of City Hall. A display in the waiting areas will call you to the appropriate counter.

Please note:

• With the online wait time display, you can leave the waiting area during longer wait times and track your wait status—for example, on your smartphone.
• Experience has shown that the beginning of the month typically sees an increase in visitor traffic and correspondingly longer wait times. For non-urgent matters or those not subject to deadlines, we recommend that you visit at a later time during the month.
• When visitor traffic is high, the Citizen Service Center reserves the right to stop issuing numbers for the waiting area up to 120 minutes before closing. In this case, please take care of your matter on another day.

You can book an appointment for many services at the Citizens’ Office. This helps avoid wait times, especially during peak hours. You can schedule an appointment directly online at www.erlangen.flexappoint.de.

Online waiting time display: