Here you will find up-to-date information on municipal benefits, services, and applicable laws. Thanks to numerous online applications, it is no longer necessary to visit us or the relevant office for an increasing number of services.

For almost all departments, you must make an appointment before visiting. Access to City Hall is only possible through the main entrance on Rathausplatz. Only city employees and delivery services may enter City Hall from the east side (“rear entrance”). Dogs are generally not permitted. Exceptions are made only if bringing a dog is necessary for health or educational reasons (e.g., service dogs or therapy dogs) or if the dog owner has been asked by the city to bring the dog to the office.

Our offices have different hours of operation.

You do not need an appointment for:

• For the Citizen Services office on the ground floor of City Hall (applying for ID cards, change of address, driver’s license matters, criminal background checks, vehicle registration, resident parking permits, and parking permits for people with severe disabilities), you do not need an appointment. You can book an appointment for certain services at the Citizen Service Center. During periods of high visitor volume, the Citizen Service Center reserves the right to stop issuing numbers or tickets for the waiting area up to 120 minutes before closing. In this case, please take care of your business on another day. If you wish to apply for an ID card, a photo booth is available on the ground floor of City Hall. You can schedule an appointment online to renew your driver’s license: Schedule an appointment online. You can check the current wait time at the Citizen Service Center here.
• To visit the Welcome Desk of the Immigration Office on the 2nd floor of City Hall.