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Employee at the service counter hands over new license plate to citizen
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Important Notice

This website has been automatically translated. It may contain errors or inaccuracies.

Changed opening hours and availability, restrictions

  • The Adult Education Center (vhs) will close its doors from Friday, August 1, up to and including Tuesday, August 19. The service office will reopen on Wednesday, August 20. The vhs can then be reached by telephone again. By the way: The new program for the fall/winter semester will be published on Wednesday, August 20. Enrolment will also begin then.
  • From August 25 to August 29, the Social Welfare Office will only be available to a limited extent. This is due to system work. The department will be available again as usual from September 1.
  • The Youth Employment Agency has changed opening hours during the summer vacation. From August 11 to September 12, it will be open from Monday to Thursday from 11:00 to 17:00. It is closed on Fridays. The agreed appointments will take place.

Welcome to the service portal

Here you will find up-to-date information on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.

For almost all offices, you must make an appointment before visiting.

You do not need an appointment:

When you come to us

Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang"). Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.

Citizens' office on the first floor of the town hall

Waiting time
Page, Waiting time, Current waiting time, Citizens' office, Citizen service, Town hall square

Current waiting time at the citizens' office

Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.

Organizational unit, Offices / areas of expertise

Passport and identification

You can carry out passport and ID matters at the on-site citizen service on the first floor of the town hall. Here you can obtain passports, identity cards, children's passports, temporary documents, etc.
Organizational unit, Offices / areas of expertise

Vehicle registration

You can carry out vehicle registration matters at the on-site citizen service on the first floor of the town hall. For example, vehicle registration, correction of vehicle documents, vehicle deregistration, re-registration, etc.


Organizational unit, Offices / areas of expertise

Driving license system

You can carry out driving license matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, all common driving licenses or exchanging your old driving license, etc.
Organizational unit, Offices / areas of expertise

Reporting system

You can carry out registration matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, you can apply for a certificate of good conduct, official certification or information from the population register.
Organizational unit, Offices / areas of expertise

Population register

Report defects

A playground is dirty? Have you seen a pothole? A streetlight doesn't work? Don't keep these and other defects to yourself. Please let us know and we will take care of it. You can report defects via our defect reporter.

Official announcements & tenders

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Page, Tenders, Awarding, Competition, Job, Job search

Current tenders

Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.

Main entrance at the town hall.
Page, Confirmations, Office, official pages

Official announcements (Official Gazette)

Official announcements and invitations to tender are published in the official gazette "Die amtlichen Seiten".