Here you will find up-to-date information on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.

For almost all offices, you must make an appointment before visiting.

You do not need an appointment:

• You do not need an appointment for the citizens' service on the first floor of the town hall(applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration, resident parking permits and parking permits for the severely disabled). You can book an appointment for individual services. If there is a high volume of visitors, the Citizens' Service reserves the right not to issue any numbers or tickets for the waiting area up to 120 minutes before closing time. In this case, please deal with your request on another day. If you would like to apply for an ID card, there is a photo booth on the first floor of the town hall. You can make an appointment to exchange your driver's license online. You can check the current waiting time for the Citizens' Service here.
• To visit the welcome desk of the Immigration Office on the 2nd floor of the Town Hall.

When you come to us

Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang"). Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.