Employee at the service counter hands over new license plate to citizen
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Wichtiger Hinweis

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City administration closed "between the years"

The offices will be available for the last time this year on Monday, December 23. The city administration will be closed from December 24 through January 1. In some areas there is a jour service (emergency service) for urgent matters. More information can be found here.

Changed opening hours

Welcome to the service portal

Here you will find up-to-date information on your visit to the city administration and on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.

An appointment must be made before visiting almost all offices.

You do not need an appointment to visit

If you would like to apply for an ID card, there is a photo booth on the first floor of the town hall.

If there is a high volume of visitors, the Citizens' Service reserves the right to stop issuing numbers for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. You can make an appointment to exchange your driver's license online.

When you come to us: It is generally not permitted to bring dogs with you. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been asked by the city to present their dog at the office.

Sometimes our offices and facilities have to close at short notice. In these cases, we will inform you on this page under "Current service messages".



All services by life situation

Information for your visit to the town hall

Citizens' office on the first floor of the town hall

Waiting time
Page, Waiting time, Current waiting time, Citizens' office, Citizen service, Town hall square

Current waiting time at the citizens' office

Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.

Organizational unit, Offices / areas of expertise

Passport and identification

You can carry out passport and ID matters at the on-site citizen service on the first floor of the town hall. For example, you can obtain passports, identity cards, children's passports, temporary documents, etc.

Please note shortened opening hours:
Wednesday, December 18, 2024, closed from 11.15 a.m. due to urgent maintenance work
Monday, 23 December 2024, closed from 4.00 pm due to year-end work on the specialist programs

Organizational unit, Offices / areas of expertise

Vehicle registration

You can carry out vehicle registration matters at the on-site citizen service on the first floor of the town hall. For example, vehicle registration, correction of vehicle documents, vehicle deregistration, re-registration, etc.

Please note shortened opening hours:
Wednesday, December 18, 2024, closed from 11.15 a.m. due to urgent maintenance work
Monday, 23 December 2024, closed from 4.00 p.m. due to year-end work on the specialist programs

Organizational unit, Offices / areas of expertise

Driving license system

You can carry out driving license matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, all common driving licenses or exchanging your old driving license, etc.

Please note shortened opening hours:
Wednesday, December 18, 2024, closed from 11.15 a.m. due to urgent maintenance work
Monday, 23 December 2024, closed from 4.00 p.m. due to year-end work on the specialist programs

Organizational unit, Offices / areas of expertise

Reporting system

You can carry out registration matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, you can apply for a certificate of good conduct, official certification or information from the population register.

Please note shortened opening hours:
Wednesday, December 18, 2024, closed from 11.15 a.m. due to urgent maintenance work
Monday, 23 December 2024, closed from 4.00 pm due to year-end work on the specialist programs

Organizational unit, Offices / areas of expertise

Population register

Please note shortened opening hours:
Wednesday, December 18, 2024, closed from 11.15 a.m. due to urgent maintenance work
Monday, 23 December 2024, closed from 4.00 p.m. due to year-end work on the specialist programs

Report defects

A playground is dirty? Have you seen a pothole? A street lamp doesn't work? Please don't keep these and other defects to yourself, but let us know. You can let us know via the defect report form and we will take care of it. Click here to go to the defect reporter.

Official announcements & tenders

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Page, Tenders, Awarding, Competition, Job, Job search

Current tenders

Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.

Main entrance at the town hall.
Page, Confirmations, Office, official pages

Official announcements (Official Gazette)

Official announcements and invitations to tender are published in the official gazette "Die amtlichen Seiten".