

Wichtiger Hinweis
City administration closed on April 18 and 21
The city administration will be closed on Friday, April 18 (Good Friday holiday) and Monday, April 21 (Easter Monday holiday). Important telephone numbers for emergencies or crises can be found here.
Changed opening hours and availability
- The switchboard (telephone number: 09131/86-0) is currently not continuously staffed for internal reasons. Alternatively, you can find the contact details of our offices here.
- Due to internal relocations, the care office of the Social Welfare Office will only be available to a limited extent by telephone and e-mail from April 7 to 17.
- The information area of the Foreigners' Registration Office will only be open to a limited extent on Monday, April 7, from 8:00 to 12:00. It will only be possible to issue and collect documents and make appointments without an appointment during this time. Appointments that have already been made can take place as usual until 6 p.m. at the latest. More information here
Welcome to the service portal
Here you will find up-to-date information on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.
For almost all offices, you must make an appointment before visiting.
You do not need an appointment:
- Citizens' service on the first floor of the town hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration). In the event of high visitor numbers, the Citizens' Service reserves the right not to issue numbers or tickets for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. If you would like to apply for an ID card, there is a photo booth on the first floor of the town hall. You can make an appointment to exchange your driver's license online. You can check the current waiting times for the Citizens' Service here
- Welcome desk at the Foreigners' Registration Office on the 2nd floor of the Town Hall.
When you come to us: Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang"). Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.
All services by life situation
Information for your visit to the town hall
Citizens' office on the first floor of the town hall
Current waiting time at the citizens' office
Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.
Passport and identification
Vehicle registration
You can carry out vehicle registration matters at the on-site citizen service on the first floor of the town hall. For example, vehicle registration, correction of vehicle documents, vehicle deregistration, re-registration, etc.
Driving license system
You can carry out driving license matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, all common driving licenses or exchanging your old driving license, etc.
Reporting system
Population register
Current waiting time at the citizens' office
Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.
Passport and identification
Vehicle registration
You can carry out vehicle registration matters at the on-site citizen service on the first floor of the town hall. For example, vehicle registration, correction of vehicle documents, vehicle deregistration, re-registration, etc.
Driving license system
You can carry out driving license matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, all common driving licenses or exchanging your old driving license, etc.
Reporting system
Population register
Report defects
A playground is dirty? Have you seen a pothole? A streetlight doesn't work? Don't keep these and other defects to yourself. Please let us know and we will take care of it. You can report defects using our defect reporter.
Official announcements & tenders
Current tenders
Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.
Official announcements (Official Gazette)
Official announcements and invitations to tender are published in the official gazette "Die amtlichen Seiten".
Current tenders
Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.
Official announcements (Official Gazette)
Official announcements and invitations to tender are published in the official gazette "Die amtlichen Seiten".