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A staff member at the service counter hands a new license plate to a citizen
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Wichtiger Hinweis

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Changes to Opening Hours and Availability, Restrictions


  • The Adult Education Center (vhs) will be closed for summer break from Friday, July 31, through Tuesday, August 25. The service office will reopen on Wednesday, August 26.
  • The Youth Career Agency will be closed from Monday, August 10, through Friday, September 11. There will be no office hours during this time.
  • The City Library’s self-service return machine ( Palais Stutterheim, inner courtyard) is out of order. Therefore, items cannot be returned outside of the library’s regular hours.
  • The City Library’s bookmobile is on vacation: It will not be operating from Monday, August 3, through Friday, August 28. The City Library’s main branch will be open as usual during the summer break.
  • There are isolated road closures in the city. These closures must be strictly observed. The reason is a severe thunderstorm with gusty winds that swept through Erlangen and the surrounding region early Tuesday evening (July 14). In the city alone, the fire department had to respond to over 200 calls.
  • Due to a technical problem, no emails could be delivered to the City of Erlangen during the night of October 29–30, 2025. Additionally, residents are warned to be wary of unsolicited emails.

Welcome to the Service Portal

Here you’ll find up-to-date information on municipal benefits, services, and applicable laws. Thanks to numerous online applications, you no longer need to visit us or the relevant office for an increasing number of services.

If You’re Visiting Us

For almost all departments, you must make an appointment before visiting. Access to City Hall is only possible through the main entrance on Rathausplatz. Access to City Hall from the east side (“City Hall rear entrance”) is restricted to city employees and delivery services. Dogs are generally not permitted. Exceptions are only made if bringing a dog is necessary for health or educational reasons (e.g., service or therapy dogs) or if the dog owner has been asked by the city to bring their dog to the office.

Our offices have different opening hours.

You do not need an appointment for:

All Services by Life Situation

service search
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Service Search

Would you like to apply for an ID card? Or get a resident parking permit? Then you've come to the right place. Here you'll find our services and the contact information for our offices.

Erlangen Benefits Center

The Erlangen Benefits Center, operating as part of an intermunicipal cooperation initiative, is responsible for providing benefits to eligible individuals (employees) in the cities of Ansbach, Erlangen, Nuremberg, and Weiden, as well as in the districts of Erlangen-Höchstadt, Kelheim, and Nürnberger Land, and several municipal companies.
More information is available here

Information for Your Visit to City Hall

Citizens' Services Office on the ground floor of City Hall

Waiting time
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Current wait time at the Citizens' Service Center

Current wait time in the service area of the Citizens' Office on the ground floor of City Hall: With the online wait time display, you can leave the waiting area during longer wait times and track your wait status—for example, on your smartphone.

Organizational Unit, Departments / Divisions

Passports and Identification Documents

You can handle passport and ID matters at the Citizen Services office located on the ground floor of City Hall. Here, for example, you can obtain passports, ID cards, children’s passports, and temporary documents, etc.

Organizational unit, Departments / Divisions

Vehicle Registration

You can handle vehicle registration matters at the Citizen Services office on the ground floor of City Hall. For example, registering vehicles, correcting vehicle documents, deregistering vehicles, re-registering vehicles, etc.

Organizational unit, Departments / Divisions

Driver's License System

You can handle driver’s license matters digitally at the Citizen Service Center or in person on the ground floor of City Hall. This includes, for example, all standard driver’s licenses or exchanging an old driver’s license, etc.

Schedule an appointment online

Organizational Unit, Departments / Divisions

Reporting

You can handle registration matters digitally through the Citizen Services portal or in person on the ground floor of City Hall. For example, you can apply for a certificate of good conduct, an official certification, or information from the registration records.

Organizational unit, Offices / areas of expertise

Population register

Report Defects

Is a playground dirty? Did you see a pothole? Is a streetlight out? Don't keep these and other issues to yourself. Please let us know, and we'll take care of them. Report issues using our issue reporting tool.

Official Announcements & Solicitations

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Current tenders

Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.

Main entrance at the town hall.
Page, Announcements, Office, official websites

Official Notices (Official Gazette)

Official announcements and calls for bids are published in the official gazette "Die amtlichen Seiten."

Contact

City of Erlangen

The City of Erlangen offers a wide range of services.
Here you will find the individual departments and the services they offer.

Anschrift

Rathausplatz 1
91052 Erlangen

Öffnungszeiten

The offices have different opening hours.

Schedule an appointment quickly and easily here to address your concern.

Get in touchReport Damage, Defects, and Barrierspoststelle@stadt.erlangen.de09131 86 - 009131 86 - 2692