Here you will find information about our services and the applicable laws and regulations. Thanks to numerous online applications, it is no longer necessary to visit us or the relevant government agency for an increasing number of services.

Opening Hours and Scheduling Appointments

Our offices have different opening hours. For almost all offices, you must make an appointment before visiting.

You do not need an appointment for:

• For the Citizen Services desk on the ground floor of City Hall
  Our services: Applying for ID cards, change of address, driver’s license matters, criminal background checks, vehicle registration, resident parking permits, and parking permits for people with severe disabilities. If visitor traffic is heavy, the Citizen Service reserves the right to stop issuing numbers or tickets for the waiting area up to 120 minutes before closing. In this case, please take care of your business on another day.
  
  Check the current wait time here
  
  If you wish to apply for an ID card, a photo booth is available on the ground floor of City Hall. You can schedule an appointment online to renew your driver’s license: Schedule an online appointment. Our tip: You can book an appointment for many services at the Citizens’ Office (Citizen Services). This helps avoid wait times, especially during peak hours. Book an appointment.
  
  
• The Welcome Desk of the Immigration Office on the 2nd floor of City Hall
  You can find all the information you need for visiting the Foreigners’ Registration Office here.

Access to City Hall is only possible through the main entrance on Rathausplatz. Access to City Hall from the east side (“rear entrance”) is restricted to city employees and delivery services. Dogs are generally not permitted. Exceptions are only possible if bringing a dog is necessary for health or educational reasons (e.g., service or therapy dogs) or if the dog owner has been asked by the city to bring their dog to the office.