Here you will find the opening hours and contact details of our offices
You do not need an appointment to visit
- to our Citizens' Service on the first floor of the Town Hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration). If there is a high volume of visitors, the Citizens' Service reserves the right to stop issuing numbers for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. You can make an appointment to exchange your driver's license online.
- to the welcome desk of the Foreigners' Registration Office on the 2nd floor of the Town Hall.
Sometimes our offices and facilities have to close at short notice. We will inform you of this via our service portal.
When you come to us
Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang").
Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.
Do you need help? The central telephone number of the city administration is 09131 86-0. Please note: For internal reasons, the telephone switchboard is currently not continuously manned. Alternatively, you can find the contact details of our offices here.
Free travel on the buses in the city center
Get on for free and travel quickly and comfortably in the city center without having to search for a parking space. Since January 1, 2024, it has been "free travel" on all bus routes within the free city center area. It is easy to see which bus stops are in the city center area: The names of the stops are highlighted in yellow and orange on the signs. If you want a ride, simply hop on. You do not need to buy a ticket.
Your city administration
Contact & office search
Organization chart and business distribution plan of the city of Erlangen. Which offices and departments are there in the city?
Current waiting time at the citizens' office
Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.
Arrange appointments
Our offices have different opening hours.
Opening hours - in easy language
Do you need something from the town hall? Then you need to make an appointment
Payment options
Fees are charged for our services. Whether cash, card or direct debit - there are various payment options.
Contact & office search
Organization chart and business distribution plan of the city of Erlangen. Which offices and departments are there in the city?
Current waiting time at the citizens' office
Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.
Arrange appointments
Our offices have different opening hours.
Opening hours - in easy language
Do you need something from the town hall? Then you need to make an appointment
Payment options
Fees are charged for our services. Whether cash, card or direct debit - there are various payment options.