Opening hours

Here you will find the opening hours and contact details of our offices

You do not need an appointment to visit

• to our Citizens' Service on the first floor of the Town Hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration). If there is a high volume of visitors, the Citizens' Service reserves the right to stop issuing numbers for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. You can make an appointment to exchange your driver's license online.
• to the Welcome Desk of the Immigration Office on the 2nd floor of the Town Hall.
• to the electoral office in the town hall to obtain postal voting documents (election documents) for the Bundestag elections from February 5 to 21

Sometimes our offices and facilities have to close at short notice. We will inform you about this via our service portal.

When you visit us: Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been asked by the city to present their dog at the office.

Do you need help? The central telephone number of the city administration is 09131 86-0.

Free travel on buses in the city center

Since January 1, 2024, it has been "free travel" on all bus routes within the free city center area of Erlangen. It is easy to see which bus stops are in the city center area: The names of the stops are highlighted in yellow and orange on the signs. If you want a ride, you can simply hop on. You do not need to buy a ticket.

Find out more about the free city center area here - and your way to us