Communication between you and your local council has changed dramatically. Whereas you used to come to our offices during opening hours to sort something out, you can now only do so by appointment. This means we can

• shorten or even avoid waiting times for you and
• prepare for the appointment with you individually in advance.

You can arrange your (preferred) appointment with some offices online. This is practical, easy and quick. Of course, you can also get your appointment by phone. And many concerns or inquiries can also be answered or dealt with over the phone.

Here: Contact our offices

No appointment is necessary for two areas

Sometimes our offices have to close at short notice or their availability is limited. In these cases, we will inform you via our service portal.

When you come to us

Access to the town hall is only possible via the main entrance on Rathausplatz. Only municipal employees and delivery services have access to the town hall from the east side ("Rathaushintereingang").

Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.

Do you need help? The central telephone number of the city administration is 09131 86-0. Please note: For internal reasons, the telephone switchboard is currently not continuously manned. Alternatively, you can find the contact details of our offices here.

Free travel on buses in the city center

Since January 1, 2024, it has been "free travel" on all bus lines within the free inner city area of Erlangen. It is easy to see which bus stops are in the city center area: The names of the stops are highlighted in yellow and orange on the signs. If you want a ride, you can simply hop on. You do not need to buy a ticket.

Find out more about the free city center area here - and your way to us