Communication between you and your local council has changed dramatically. Whereas you used to come to our offices during opening hours to sort something out, you can now only do so by appointment. This means we can

shorten or even avoid waiting times for you and
prepare for the appointment with you individually in advance.

You can arrange your (preferred) appointment with some offices online. This is practical, easy and quick. Of course, you can also get your appointment by phone. And many concerns or inquiries can also be answered or dealt with over the phone.

No appointment is necessary for two areas

You can visit the citizens' service on the first floor of the town hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration) and the welcome desk of the immigration office without an appointment.

Here: Opening hours and availability of the Citizens' Service

Here: Opening hours and availability of the welcome desk of the Foreigners' Registration Office

Sometimes our offices have to close at short notice or their availability is limited. In these cases, we will inform you via our service portal.

Free travel on buses in the city center

Since January 1, 2024, it has been "free travel" on all bus lines within the free inner city area of Erlangen. It is easy to see which bus stops are located in the city center area: The names of the stops are highlighted in yellow and orange on the signs. If you want a ride, you can simply hop on. You do not need to buy a ticket.

Find out more about the free city center area here - and your way to us

Your city administration

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Contact & office search

Organization chart and business distribution plan of the city of Erlangen. What offices and departments are there in the city?

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Service portal

Our service portal for citizens. Would you like to apply for an ID card or passport? Or change your place of residence? Then you've come to the right place! On this page you will find all municipal services.

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Opening hours

Our offices have different opening hours. An appointment must be made to visit almost all offices.

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Working for the city

Our team consists of around 3,000 committed and motivated colleagues. Get to know us and support us in making Erlangen even more attractive!

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Training & studies

An overview of all current study and training places in Erlangen. Apply now!

Social Media

Major construction sites, new service offers, information on special events - you can find this and more in our social media offers.

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Subscribe to our newsletter

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Information from the town hall in moving pictures.

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Town hall square 1

Read the latest issue now! Rathausplatz 1 is the monthly city newspaper published by Erlangen City Hall. It covers the people and topics of the administration, cultural and leisure activities as well as important news from politics and administration.

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