Wichtiger Hinweis
Important telephone numbers for emergencies and crises
Stand: 09.01.2026
Do you urgently need advice in a crisis situation? You can call here.
Contacts to counseling centers and crisis hotlines
For crises and emergencies, the on-call service of the General Social Service of the Erlangen City Youth Welfare Office is at your disposal.
Contact via the office:
Tel : +(49) 09131 / 86 - 2516
Availability:
| Monday to Thursday | 08:00 - 12:00 |
| 14:00 - 16:00 | |
| Friday to Friday | 08:00 - 12:00 |
Nuremberg child and youth emergency service crisis hotline:
The Nuremberg Child and Youth Emergency Service is responsible for taking children and young people into care when the General Social Service of the Erlangen Youth Welfare Office is not available.
Tel: +(49) 0911 / 23 13 333
Erlangen police station:
Tel: +(49) 09131 / 760-0
Crisis service Middle Franconia
Tel: +(49) 0911 / 42 48 550 or 0800 / 655 3000
Availability:
24 hours a day
Social Psychiatric Service of the Caritas Association Erlangen
Tel: +(49) 09131 / 88 560
Availability:
Monday to Friday 8:30 a.m. - 12:30 p.m. and 2:00 p.m. - 5:00 p.m.
Psychiatric clinics
Clinic at the Europakanal:
Tel: +(49) 09131 / 75 30
Accessibility:
Available around the clock for emergencies.
Psychiatric and Psychotherapeutic Clinic of the University Hospital Erlangen:
Tel: +(49) 09131 / 85 34 597
Availability:
Monday to Friday 08:30 - 12:30 and 13:15 - 16:00
Children and youth hotline
An offer from the Nummer gegen Kummer
- Telephone counseling
- Anonymous & free of charge
Tel: 116 111
Children and young people can talk about their worries here.
Availability
Monday to Saturday 14:00 - 20:00
Online counseling
You are also welcome to contact us by e-mail or via chat and receive online advice:
Counseling hotline of the Nummer gegen Kummer
- Confidential and anonymous counseling
- Free of charge in Germany via landline and cell phone
- Further information: www.nummergegenkummer.de
Tel: +(49) 0800 / 111 0 550
Availability:
Monday, Wednesday and Friday: 09:00 - 17:00
Tuesday and Thursday: 09:00 - 19:00
Drug and addiction counseling center of the city of Erlangen
Tel: +(49) 09131 / 86 - 2295
E-mail: drogenberatung@stadt.erlangen.de
Availability:
Monday: 8:00 -12:00 and 13:00 - 18:00
Tuesday: 8:00 -12:00 and 13:00 - 17:00
Wednesday: 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m.
Thursday: 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m.
Friday: 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 3:00 p.m.
Open consultation hours (without registration):
Monday: 15:00 - 16:00
Tuesday: 11:00 - 12:00
Free advice around the clock in a total of 18 languages, including sign language and plain language.
Tel: +(49) 116 016
Further information on the "Violence against women" helpline can be found here.
Counseling center of the women's shelter:
Tannery 4
91054 Erlangen
Availability:
Wednesday: 14:00 - 16:00
Thursday: 17:00 - 19:00
Friday: 9:00 - 11:00 a.m.
Phone: 09131 25 8 78
E-mail: frauenhauserlangen@web.de
Website: www.frauenhaus-erlangen.de/
Help for men is available from the Institute for Social and Cultural Work (ISKA) in Nuremberg.
Tel: +(49) 0911 / 27 29 98 20
Further services for men: