General social services

Who are we and how do I find my contact person?

• We are a team of social education workers who are each responsible for a residential district.
• The city of Erlangen is divided into 21 districts. You can find out who is responsible for your street by contacting the Social Services office.

Our offers and services

• Advice and support for parents with educational problems and family crises
• Finding suitable help for parents and children
• Initiation and support of educational assistance and integration assistance
• Protection of children and young people at risk (neglect or violence), if necessary with the involvement of the family court
• Advice for children and young people with problems at home
• Advice and support during separation and divorce
• Assistance in family court proceedings regarding access and custody rights

How do we advise and support you?

• Working in partnership with you is important to us.
• We strive to find solutions for your situation together with you and offer you suitable help.
• Our work is of course subject to confidentiality. We are bound by the data protection provisions of the Child and Youth Welfare Act.
• Our advice is free of charge.
• You can also receive advice anonymously.
• If necessary, we can make home visits.
• Where appropriate and necessary, we cooperate with various institutions, e.g. kindergartens, schools, youth welfare facilities, the police, doctors and other authorities