Jobcenter: Current availability - Performance

Requests can be sent by e-mail(jobcenter-leistung@stadt.erlangen.de) or via our contact form. Documents can also be posted in the town hall letterbox (address: Stadt Erlangen, Erlanger Jobcenter - Leistungsabteilung, 553).

The Citizen's Allowance department (cash benefits) can be contacted via the hotline.
The telephone number and service times can be found below.

From 01.06.2025, the contact persons in the benefits department will be available for you by telephone on Tuesday and Thursday from 10 to 11 am. Please use the file number that you last received in a letter or notification to find the right contact person. You can still reach the hotline outside these times.

Personal consultations without an appointment are not possible.
You can book an appointment online. To do so, click on "Make an appointment" below.

Please note that we have a very high number of applications. At the same time, there is a lack of staff. This is why processing is taking longer at the moment. You can help us by submitting applications early, refraining from asking about the status and submitting complete documents.

Please note: You can also obtain the application form for further approval at the information desk in the town hall. You are also welcome to use our digital services. You will find the link below.