Jobcenter: Current availability - Performance

You can use our contact form to inform us of your request or submit documents. Alternatively, you can still post documents in the town hall letterbox (address: Stadt Erlangen, Erlanger Jobcenter - Leistungsabteilung, 553).

The Citizen's Allowance department (cash benefits) can be contacted via the hotline.
You will find the telephone number below.

Service hours of the hotline from 15.06.2026:
Monday: 10:00 - 12:00 and 13:00 - 15:00
Tuesday: 08:00 - 10:00 a.m.
Thursday: 08:00 - 10:00 a.m.
Friday: 08:00 - 12:00

You can reach the contact persons in the benefits department by telephone on Tuesday and Thursday from 10 a.m. to 11 a.m. Please use the file number that you last received in a letter or notification to find the right contact person. You can still reach the hotline outside these times.

Personal consultations without an appointment are not possible.
You can book an appointment online. To do this, click on "Make an appointment" below.

Please note that we have a very high number of applications. At the same time, there is a lack of staff. This is why processing is taking longer at the moment. You can help us by submitting applications early, refraining from asking about the status and submitting complete documents.

Please note: You can also obtain the application form for further approval at the information desk in the town hall. You are also welcome to use our digital services / online services. You will find the link below.