Identity card; blocking and unblocking the online ID function in the event of loss

The ID card holder must report the loss (loss, theft) of the ID card immediately to the blocking hotline or the relevant ID card authority so that the online ID card function can be blocked and misuse can be ruled out (see under "Related topics").

Important: No one can read your data without your PIN. However, blocking ensures that any attempted misuse can be detected and prevented immediately.

The easiest way to block your card is to call the blocking hotline on 116 116 (free of charge from a German landline or mobile phone). From abroad, the hotline can be reached for a fee on +49 116 116 or +49 (0)30 40 50 40 50.

The blocking information, in particular the blocking password, can be found in the PIN letter if you apply by 16.02.2025. Since 17.02.2025, you will find the blocking password on the disc that was given to you when you collected your new ID card.

If you would like to have the online ID card function blocked by the authorities or if you no longer have the blocking password required for blocking by telephone, you can also arrange for the blocking directly at your local ID card authority.

If you have found your ID card again, you can have the online ID card function unblocked in person at the ID card authority. It is not possible to unblock it by telephone.

If you have the eID function blocked via the hotline, you are also obliged to report the loss to the ID card authority (see "Related topics").

• Blocking
  To block the card, you will need the blocking information provided in the PIN letter, in particular the blocking password, if you applied before 16.02.2025. If you have applied since 17.02.2025, you will find the blocking password in the letter that was given to you when you collected your ID card. If you do not know the blocking password, please contact the ID card authority responsible for you.