Identity card; blocking and unblocking the online ID function in the event of loss

The ID card holder must immediately report the loss (loss, theft) of the ID card to block the online ID card function to the blocking hotline or the ID card authority in order to rule out misuse (see "Related topics"). It is important to note that although nobody can read your data without your PIN, blocking ensures that any attempted misuse is detected immediately.

The easiest way to block is to call the telephone blocking hotline on 116 116 (free of charge from the German landline and mobile network). From abroad, the hotline can be reached for a fee via +49 116 116 or via +49 (0) 30 40 50 40 50. You will need the blocking information provided in the PIN letter, in particular the blocking password.

You can also have the card blocked directly at your local ID card office.

If you find your ID card again, you can have the online ID card function unblocked at the ID card authority. This can only be done in person. It is not possible to unblock it by telephone.

If the eID function is blocked via the hotline, you are also obliged to report the loss to the ID card authority (see "Related topics").

• To block the card, you will need the blocking information specified in the PIN letter, in particular the blocking password.