The city administration, including the citizens' office on the first floor (ID cards, registration/re-registration, driving license matters, vehicle registration) will be closed to the public from 12:00 noon on Shrove Tuesday, 4 March. On Wednesday, March 5, the offices will be available again as usual. The City Museum will not be open on Shrove Tuesday and the City Library will only be open until 12:00 noon. Important telephone numbers for emergencies or crises can be found here.

Here you will find up-to-date information on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.

For almost all offices, you must make an appointment before visiting.

You do not need an appointment:

• Citizens' service on the first floor of the town hall (applying for ID cards, re-registration, driving license matters, certificates of good conduct, vehicle registration). In the event of high visitor numbers, the Citizens' Service reserves the right not to issue numbers or tickets for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. If you would like to apply for an ID card, there is a photo booth on the first floor of the town hall. You can make an appointment to exchange your driver's license online. You can check the current waiting times for the Citizens' Service here
• Welcome desk at the Foreigners' Registration Office on the 2nd floor of the Town Hall.

When you come to us: Dogs are generally not permitted. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.