Here you’ll find up-to-date information on municipal benefits, services, and applicable laws. Thanks to numerous online application options, you no longer need to visit us or the relevant office for an increasing number of services.

If you’re visiting us

For almost all departments, you must make an appointment before visiting. Access to City Hall is only possible through the main entrance on Rathausplatz. Access to City Hall from the east side (“City Hall rear entrance”) is restricted to city employees and delivery services. Dogs are generally not permitted. Exceptions are only possible if bringing a dog is necessary for health or educational reasons (e.g., service or therapy dogs) or if the dog owner has been asked by the city to bring their dog to the office.

Our offices have different opening hours.

You do not need an appointment for:

• For the Citizen Services office on the ground floor of City Hall (applying for ID cards, change of address, driver’s license matters, criminal background checks, vehicle registration, resident parking permits, and disabled parking permits), you do not need an appointment. You can book an appointment for certain services. During peak visitor times, the Citizen Services Office reserves the right to stop issuing numbers or tickets for the waiting area up to 120 minutes before closing. In this case, please come back another day to handle your business. If you wish to apply for an ID card, a photo booth is available on the ground floor of City Hall. You can schedule an appointment online to exchange your driver’s license. You can check the current wait time for the Citizen Service Center here.
• To visit the Welcome Desk of the Immigration Office on the 2nd floor of City Hall.

As part of an intermunicipal cooperation initiative, the Erlangen Benefits Center is responsible for individuals eligible for benefits (employees) in the cities of Ansbach, Erlangen, Nuremberg, and Weiden, as well as in the districts of Erlangen-Höchstadt, Kelheim, and Nürnberger Land, and several municipal companies.
More information is available here.