Employee at the service counter hands over new license plate to citizen
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Wichtiger Hinweis

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City administration closed "between the years"

The offices will be available for the last time this year on Monday, December 23. The city administration will be closed from December 24 through January 1. In some areas there is a jour service (emergency service) for urgent matters. More information can be found here.

Welcome to the service portal

Here you will find up-to-date information on your visit to the city administration and on municipal benefits, services and applicable legislation. Thanks to numerous online applications, there is no need to visit us or the relevant office for more and more services.

For almost all offices, an appointment must be made before your visit.

You do not need an appointment to visit

If you would like to apply for an ID card, there is a photo booth on the first floor of the town hall.

If there is a high volume of visitors, the Citizens' Service reserves the right to stop issuing numbers for the waiting area up to 60 minutes before closing time. In this case, please deal with your request on another day. You can make an appointment to exchange your driver's license online.

When you come to us: It is generally not permitted to bring dogs with you. Exceptions are only possible if a dog is required for health and educational reasons (e.g. assistance or school dogs) or if the dog owner has been requested by the city to present their dog at the office.

Sometimes our offices and facilities have to close at short notice. In these cases, we will inform you on this page under "Current service messages".



All services by life situation

Information for your visit to the town hall

Citizens' office on the first floor of the town hall

Waiting time
Page, Waiting time, Current waiting time, Citizens' office, Citizen service, Town hall square

Current waiting time at the citizens' office

Current waiting time in the service area of the Citizens' Registration Office on the first floor of the town hall: With the online waiting time display, you can leave the waiting area if you have to wait a long time and track your waiting status on your smartphone, for example.

Organizational unit, Offices / areas of expertise

Passport and identification

You can carry out passport and ID matters at the on-site citizen service on the first floor of the town hall. For example, you can obtain passports, ID cards, children's passports, temporary documents, etc.
Organizational unit, Offices / areas of expertise

Vehicle registration

You can carry out vehicle registration matters at the on-site citizen service on the first floor of the town hall. For example, vehicle registration, correction of vehicle documents, vehicle deregistration, re-registration, etc.
Organizational unit, Offices / areas of expertise

Driving license system

You can carry out driving license matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, all common driving licenses or exchanging your old driving license, etc.
Organizational unit, Offices / areas of expertise

Reporting system

You can carry out registration matters digitally at the Citizens' Service or on site on the first floor of the town hall. For example, you can apply for a certificate of good conduct, official certification or information from the population register.
Organizational unit, Offices / areas of expertise

Population register

Report defects

A playground is dirty? Have you seen a pothole? A street lamp doesn't work? Please don't keep these and other defects to yourself, but let us know. You can let us know via the defect report form and we will take care of it. Click here to go to the defect reporter.

Current service messages

View of the town hall in the dark

City administration closed "between the years"

The offices will be available for the last time this year on Monday, December 23. The city administration will be closed from December 24 through January 1. In some areas, there is a jour service (emergency service) for urgent matters.

Main entrance at the town hall.

Housing department closed on Tuesday

The department can only be reached to a limited extent by telephone and e-mail.

ESTW_Buses_Main_Street_June_2022

Limited bus service on Saturday

Due to a works meeting and important company training measures, public transport services will be somewhat restricted on Saturday, November 23.

A hand dials a number on a black telephone.

Trade office with limited accessibility

Due to staff shortages, the business registration department of the regulatory authority cannot be reached by telephone via the hotline up to and including Friday, November 22.

Page one of the city newspaper.

November issue of the city newspaper "Rathausplatz 1" published

Read among other things: Budget consultations started, 650 years of weekly market, Foundation stone for fourth purification stage at sewage treatment plant.

Official announcements & tenders

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Page, Tenders, Awarding, Competition, Job, Job search

Current tenders

Overview of municipal tenders & contract awards of the city of Erlangen. Submit your offer.

Main entrance at the town hall.
Page, Confirmations, Office, official pages

Official announcements (Official Gazette)

Official announcements and invitations to tender are published in the official gazette "Die amtlichen Seiten".