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Digitization in Erlangen

Stand: 19.02.2025

The digitalization of Erlangen's city administration is making great strides. In recent years, numerous important projects that make Erlangen more digital and modern have already been launched or completed. But "good" is still far from good enough: that is why the city administration continues to work at full speed on innovative and digital solutions for everyday tasks and problems.

#Digital is now

Pixabay - geralt

In Erlangen, tradition and modernity are not contradictory, but rather merge together. This applies not only to the city's long and eventful history, Erlangen's urban society or its economy, but also to Erlangen's city administration.

A few examples:

  • The majority of our files are no longer stored in paper form, but in our digital file management system. This is constantly being expanded and improved with new functions.
  • More and more applications can be submitted and processed completely online: As part of the implementation of the Online Access Act (OZG), we are setting the bar very high with almost 400 online applications across Bavaria. And we are also consistently in the top 10 in Germany - well ahead of most other major cities.
  • We are not digitizing by chance, but according to plan: to this end, we presented a digitization concept back in 2021, which sets out our vision and strategy for digitizing the city administration.
  • Tree sensors: As part of a pilot project, we have equipped numerous trees in Erlangen with moisture sensors. This allows the trees to call for water independently, whereupon employees from the city green department come by and water them.
  • AI chatbot: We are currently working intensively on the introduction of an interactive AI chatbot for Erlangen.de and other municipal websites. This should help citizens to get the information they need more quickly in the near future and reduce the workload of the city administration. For more complex issues, citizens will of course still have the option of speaking to a person.

Some of our projects

Further information

Leistung mit Onlineverfahren
Service, Online service, Homepage of the municipality, Internet presence, Website municipality, Website

Municipal websites; use

Local authorities can publish various information on their websites.
Icon Question & Answer.
Page

Service portal

Would you like to apply for an identity card or passport? Or change your place of residence? Then you've come to the right place. On this page you will find all municipal services.

Service, Borrow, Tourism, Lending library, Public, Cycling maps, Cycling map, Cycle paths, Public library, Tour suggestions, Tourism, Hiking trails

Municipal maps and geodata; preservation

Maps, geodata or a geoinformation system can be provided for municipalities and administrative districts.
Service

Municipal information and communication technology; information on system support

System support or system administration is responsible for managing the computer systems in the local authority.
Service

Municipal information and communication technology; information on user service

The IT user service ensures the smooth deployment and coordinated use of IT at municipal authorities.

Leistung mit Onlineverfahren
Service, Online service

Communication with municipalities; transmission of messages and documents

You can also communicate with a local authority online.

Office for Digitization and Information Technology

Head of office: Jan Berghold

Topics: Document management, web technology and online services, processes and digitization projects, online access law, IT coordination, geoinformation, information security.

Digitization department

Information technology department

Anschrift

Werner-von-Siemens-Straße 61
91052 Erlangen

Öffnungszeiten

jetzt geschlossen
Montag: 09:30 - 15:00 Uhr
Dienstag: 09:30 - 15:00 Uhr
Mittwoch: 09:30 - 15:00 Uhr
Donnerstag: 09:30 - 15:00 Uhr
Freitag: 09:30 - 12:00 Uhr

On-site appointments are only possible by individual arrangement.