A warm welcome to the City of Erlangen!

We’re here for you— in person and online. You don’t need an appointment for the Citizen Services office on the ground floor of City Hall (applying for ID cards, change of address, driver’s license matters, criminal background checks, vehicle registration, resident parking permits, and parking permits for people with severe disabilities). You can book an appointment for certain services offered by the Citizen Services office.

Current wait times for the Citizen Service Center

You can also visit the Welcome Desk of the Immigration Office on the 2nd floor without an appointment. Otherwise, you must generally schedule an appointment before visiting City Hall. However, many matters can also be handled by phone or online. You can find in-person services, online services, and restrictions on our offerings on our service portal.

If you’re coming to see us: Access to City Hall is only possible through the main entrance on Rathausplatz. Access to City Hall from the east side (“rear entrance”) is restricted to city employees and delivery services. Dogs are generally not permitted. Exceptions are only possible if bringing a dog is necessary for health or educational reasons (e.g., service dogs or therapy dogs) or if the dog owner has been asked by the city to bring their dog to the office.