Care; advice for people in need of care and their relatives and dependents

For people in need of care and their relatives, the following offices in particular offer free advice in addition to the district offices, independent cities and districts (in some cases also for those involved in setting up services):

• Statutory health and long-term care insurance providers
• Pflegeberatung Bayern as the first point of contact across all health insurance funds on behalf of the statutory long-term care insurance funds in Bavaria (telephone number: 0800-7721111)
• Medizinischer Dienst (MD) Bayern - "Servicetelefon Pflege", in particular for questions about assessments and care assessments (by telephone Monday to Friday from 8.00 to 18.00 on 089/159060 5555 and at any time by e-mail at pflegeinfo@md-bayern.de)
• Compass private care advice GmbH on behalf of the private care insurance companies
• Care support centers
• Specialist centers for caregiving relatives
• Specialist centers for dementia and care
• Patient and Care Commissioner of the Bavarian State Government
• Care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (telephone number: 030/20 17 91 31; e-mail: info@wege-zur-pflege.de)

Care advice from the care insurance funds

The task of long-term care advice provided by the long-term care insurance funds (§ 7a SGB XI) is in particular to

• to record and analyze the individual help and support needs of the person in need of care,
• to draw up a care plan,
• to work towards the necessary measures and the further implementation of the care plan,
• adapt the care plan if necessary,
• provide information on services to relieve the burden on caregivers.

Care support points

The care support centers, which can be set up by the care and health insurance companies together with the districts and independent cities and also the districts,

• provide comprehensive and independent information and advice on the rights and obligations under the German Social Security Code and on the selection and use of social services and other assistance provided for under federal or state law,
• coordinate all health-promoting, preventive, curative, rehabilitative and other medical as well as nursing and social assistance and support services that can be considered for care and support close to home and provide assistance in making use of these services and
• ensure the networking of coordinated nursing and social care and support services.

Specialist centers for family caregivers

The specialist centers are counseling and contact points for family caregivers of elderly people in need of care and support them with psychosocial counseling, (long-term) support and relief services (work with family members). In addition, many specialist centers offer support for caregiving relatives in everyday life, such as family groups, care groups and volunteer support groups.

Specialist centers for dementia and care

The regional specialist centers for dementia and care set up in all seven administrative districts support the establishment and expansion of advice and support structures as well as their local networking - with the assistance of the supra-regional specialist center for dementia and care in Bavaria. This applies in particular to the topic of "dementia" and the Bavaria-wide recognized offers for support in everyday life, which serve to relieve the burden on those in need of care and caring relatives. Since 01.01.2021, it has also been possible for the services to be provided by individuals subject to certain quality criteria, with the specialist offices responsible for registering individual volunteers.

Nationwide care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth

On 030 / 20 17 91 31, the care hotline of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth provides advice on all aspects of care, e.g. on health and care insurance benefits and statutory leave of absence from work for family carers. The care hotline also offers help in critical and stressful situations. If necessary, the advisors can also refer you to local advice and support services.

The care hotline is available from Monday to Thursday between 9 a.m. and 6 p.m. on 030 / 20 17 91 31 and by e-mail at info@wege-zur-pflege.de. Telephone consultations are anonymous and confidential. You can find further information on the advice offered by the care telephone under "Further links".

Care advice

The district of Middle Franconia offers advice on care assistance for citizens of Erlangen.

This advice takes place every 14 days. Please make an appointment via the Erlangen care support center:

Care support center Erlangen (first floor)
Nägelsbachstraße 38
91052 Erlangen

Tel. + (49) 09131 / 86 - 2329

E-mail: pflegestuetzpunkt@stadt.erlangen.de