Public space; reporting damage to the municipality

Municipal employees regularly inspect roads, sidewalks, street lighting, traffic lights, green spaces, playgrounds and other public facilities. If you notice any damage, defects or faults in public areas, you can report them.

Please describe the damage and the location as precisely as possible.

Regional Supplement (Editorially responsible: City of Erlangen)The City of Erlangen's damage reporting service gives you the opportunity to report damage in the city area to us in a simple and uncomplicated way. The damage report can be submitted without any red tape or paperwork using an online form, which you can even fill out and send directly on site using a mobile device with Internet access.

Regional Supplement (Editorially responsible: City of Erlangen)The use of the damage report is completely free of charge on the part of the City of Erlangen. In individual cases, you may incur costs for using the Internet.

Regional Supplement (Editorially responsible: City of Erlangen)If you have come across damage in the city area, call up our "damage report" (see link under online procedure). Then authenticate yourself using your BayernID and complete the form. Describe the location and type of damage as accurately as possible. If all the details are complete and correct, submit the form. You will receive a notification by e-mail with a process number. Please keep this in a safe place, as it will be needed in the event of any queries from us or the relevant specialist department.

Regional Supplement (Editorially responsible: City of Erlangen)Internet access is required to use our online service. This may put a strain on your mobile data volume.

Regional Supplement (Editorially responsible: City of Erlangen)A reported claim is usually processed within a few working days. In exceptional situations or in the event of an increased number of damage reports, the waiting time may be extended indefinitely. The repair of damage is the responsibility of the relevant specialist department.