Wichtiger Hinweis
New service at the Citizens' Office
Stand: 09.01.2026
Passports and ID cards can now be applied for by appointment to avoid waiting times. Spontaneous visits to the Citizens' Registration Office will remain possible.
The Citizens' Office now also offers fixed appointments for passport and ID card applications. This means that waiting times can be avoided, especially at peak times at the beginning of the month, at the start of the semester or before the vacation season.
Appointments can be made online via the website or directly at www.erlangen.flexappoint.de. Further information on booking appointments and the required documents can also be found there. Spontaneous appointments at the Citizens' Office are still possible.
Appointments have long been available for the exchange of old driving licenses and will also be offered for many other services at the Citizens' Office in the future.
Citizens' office on the first floor of the town hall. Photo: Press office sw
Book appointments online - our current offers
Arrange appointments
Our offices have different opening hours. It is necessary to make an appointment at almost all offices.
Arrange appointments
Our offices have different opening hours. It is necessary to make an appointment at almost all offices.
Department of General Citizen Services and Elections
You can reach our citizen service digitally or on site on the first floor of the town hall.
Anschrift
Öffnungszeiten
Telephone availability:
Monday: 08:00 - 13:00
Tuesday: 08:00 - 13:00
Wednesday: 08:00 - 12:00
Thursday: 08:00 - 13:00
Friday: 08:00 - 12:00